Payment Refund Policy

Payment Terms

• All payments made to the company are subject to the terms and conditions mentioned in the quotation, proforma invoice, sales order, or agreement.
• Customers are advised to verify product specifications, quantity, delivery terms, and pricing before making payment.

Refund Eligibility

A refund may be considered only in the following cases:

• Duplicate payment made by the customer.
• Excess amount paid by mistake.
• Order cancellation approved by the company before dispatch of goods.
• Product unavailable and the company is unable to fulfill the order.

Non-Refundable Cases

Refunds will not be applicable in the following situations:

• Change of mind after order confirmation.
• Customized, special-order, or procured-to-order products.
• Delays caused by transportation, logistics, force majeure events, or factors beyond the company's control.
• Products already dispatched, delivered, used, or partially consumed.
• Any claim raised after the agreed claim period.

Refund Request Process

• Customers must submit a refund request in writing via email or WhatsApp along with:
• Invoice or payment proof
• Order details
• Reason for refund request
• Bank account details (if applicable)
• The company may request additional information for verification.

Refund Approval

• All refund requests are subject to verification and management approval.
• The company reserves the right to approve or reject any refund request based on the facts and applicable business terms.

Refund Timeline

• Approved refunds will be processed within 7–15 business days from the date of approval.
• The refund will be credited through the original payment method or via bank transfer, as deemed appropriate by the company.

Bank Charges and Deductions

• Any applicable banking, payment gateway, transaction, currency conversion, or administrative charges may be deducted from the refundable amount.

Contact Information

For refund-related queries, customers may contact:

Akshar Petrochem Industries
Email: sales@aksharpetrochem.com
Phone/WhatsApp: +91 XXXXX XXXXX

Note: By making payment to the company, the customer acknowledges and agrees to this Refund Policy and the applicable sales terms and conditions.